Security Service Federal Credit Union (SSFCU) has received a Best Practice Award in the category of Business Development from CU Direct (www.cudirect.com), the nation’s leading provider of lending, automotive and strategic solutions to the credit union industry. The award was presented during the Credit Union Service Organization’s (CUSO’s) annual credit union lending and marketing conference, held in May in Las Vegas, Nevada.
The proven sales philosophy for SSFCU’s indirect lending department has evolved into a sales-centric culture focused on delivering superior service throughout the application, decision and funding process. For example, SSFCU’s indirect lending department can receive an application, underwrite the loan, receive the loan package, process and fund the loan the same business day, all in a paperless environment.
“Our success lies behind the fact that our business model is both sustainable and replicable, contributing to our ongoing growth,” said Charles Goss, SSFCU’s executive vice president and chief lending officer. “We spend a lot of time training and coaching our loan officers in their communication skills. This leads to our being better able to assess and address dealer needs, as well as accurately identify trends, both negative and positive.”
“We greatly appreciate the work and dedication our credit union partners put into their lending programs,” stated Tony Boutelle, president and CEO of CU Direct. “Their accomplishments provide insight to the strategies and best practices that will contribute to the overall success of our credit unions’ loan programs.”
SSFCU has made significant strides in service capabilities to both dealer customers and members acquired through indirect lending channel. This, in combination with targeted product offerings, has resulted in excellent growth for the credit union. With the focus centered on developing new and enhancing existing dealer relationships, indirect lending booked $2.2 billion in 2011, $2.67 billion in 2012 and $2.9 billion in 2013. During the first four months of 2014, $1.054 billion has been funded, compared with the first four months of 2013 of $840 million. The credit union recently passed the $5 billion mark in indirect auto loans.
“According to the most recent reports, SSFCU funds one out of every four cars within the San Antonio area,” said Danny Lane, vice president, indirect lending. “We see our business growing steadily since our expansion into Colorado and Utah.”
About Security Service Federal Credit Union
Security Service Federal Credit Union offers competitive, affordable financial products and services designed to meet the needs of its members. Headquartered in San Antonio, Texas, Security Service is an industry-leading financial institution with $7.9 billion in assets and 70 locations in Texas, Colorado and Utah. The credit union is among the top 10 credit unions in the nation. Security Service strives to be America’s best credit union and provides the true benefits of credit union membership with financial services of the highest quality and value. Learn more at www.ssfcu.org or call 1-800-52-SSFCU.
Jon McDowell, managing partner of BKD, LLP San Antonio office, announces the promotion of Alexandra Geleske and Christopher Johnson to senior associate (audit).
Braden Graham, JD, has been named manager of corporate services for Security Service Federal Credit Union (SSFCU), where he will be responsible for managing tenant and landlord relations, as well as overseeing and managing food service and mailroom operations at SSFCU headquarters.
Elizabeth Hetrick, senior vice president, who has been with Broadway Bank since 2011, has been promoted to Wealth Advisor Team Manager in the Wealth Management Division. She has 18 years of experience in estate planning and trust and estate administration, amassed through work in the financial industry, as a staff attorney in Bexar County Probate Court and in private practice. Hetrick serves on the board of directors of The Ecumenical Center for Religion and Health and the board of governors of the San Antonio Estate Planners Council. She has Bachelors of Arts in management and marketing from Texas A&M University and a Master of Business Administration from St. Mary’s University and a Doctor of Jurisprudence from St. Mary’s University School of Law. She also earned the Certified Trust and Financial Advisor (CTFA) credential from the American Bankers Association.
Emily Kempf has been promoted to assistant vice president, treasury management sales officer. She has 16 years of banking experience and has worked as the banking services manager at the Broadway Bank San Marcos Banking Center since 2013. Kempf is pursuing a Bachelor of Applied Arts and Sciences in leadership and management at Texas State University. She is active in both the Kyle and San Marcos chambers of commerce and serves on the Broadway Bank Care Corps Committee, volunteering at various non-profit organizations in the local communities.
Vicki Siluk-Aguilar has moved to the Broadway Bank Alamo Heights Banking Center as vice president, market manager, following seven years as the JBSA-Randolph Banking Center market manager. She is a familiar face, having begun her career at the Alamo Heights Banking Center as banking services manager. Siluk-Aguilar also has served as the banking services manager at Broadway Bank’s Huebner and Main Banking Centers. She has been with Broadway Bank 11 years and has more than 35 years of banking experience.
Global data center services provider CyrusOne announced it has added an executive report to its library. 
Broadway Bank is celebrating the big 4-0 with the opening of the Wilderness Oak banking center at 23510 Wilderness Oak Road in Stone Oak on June 16. This marks the fortieth Broadway banking center serving San Antonio, Austin and the surrounding communities.
Wilderness Oak follows the opening of the Congress Avenue banking center in Austin on May 19. Like the Congress Avenue banking center, Wilderness Oak offers the latest in convenience banking including a customer bistro and conference room and a self-service coin machine.
Beginning Sunday, June 8, children ages six months through 10 years can dive into swimming lessons at Aquatica, SeaWorld’s Waterpark. Whether your child is new to the water or simply learning to become a stronger swimmer, Aquatica will have a class for every skill level.
San Antonio community leaders, neighbors and customers are invited to join H-E-B leadership on Friday, June 20 to celebrate the much-anticipated opening of the one-of-a-kind Market at Stone Oak, located at the corner of Hardy Oak and Wilderness Oak.
Open for lunch and dinner, the Oaks Crossing eatery will serve a variety of chef-inspired meals, rare wines and a wide selection of Texas craft brews on tap. Menu items will include: locally sourced barbeque with traditional sides, Neapolitan-style pizzas, hot and cold sandwiches, salads, pasta bowls, Asian-inspired bowls, small appetizer plates, burgers, Mexican food, a kid’s menu and variety of desserts. Customers can choose to enjoy their meal in the indoor café seating area, or on the expansive outdoor patio which will feature multiple televisions and live entertainment. The restaurant will be open from 11 AM to 10 PM, Monday through Thursday and 11 AM to 12 AM on Friday through Saturday. On Sundays, the hours will be 10 AM – 10 PM with a jazz brunch from 10 AM – 2 PM.
The Market at Stone Oak will showcase an array of specialty departments, including: an expanded H-E-B Organics section, a produce selling station and fresh juice bar, a sushi shop, a nut butter station and a specialty cheese shop. The unique store layout will also feature the largest beer and wine section in the San Antonio region and a Primo Pick Kitchen.
Jon M. McDowell, managing partner of BKD, LLP’s San Antonio office, is pleased to announce the addition of Zackery Holloway as an associate in the tax department in BKD’s San Antonio office.