COVID-19 Resources (ARCH)

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    The Challenge of I.T. Customer Service in Higher Education

    10/09/2015
    Submitted by Ben Garcia, Director of Customer Service and Operations Support and Benjamin Garrison, OIT Support Services Manager – Customer Support UTSA - Office of Information Technology With the rapid advance of consumer technology in recent years, customer demand for new technology solutions in the workplace has increased dramatically. For support organizations, this has created new c...
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    Mastering the compass: leveraging data to provide direction

    Submitted by Matthew Duffey, PwC Consulting Partner and Ruben Garcia, PwC Risk Assurance Director PriceWaterhouseCoopers The growing amount and accessibility of data can be a significant contributor guiding internal audit toward its True North—or, as sometimes happens, too much data can result in taking internal audit off course when it is not effectively used. Today there are 2.7 zettab...
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    The Value of Tech Education

    Submitted by Debi Pfitzenmaier, Founder, San Antonio Youth Code Jam Technology has transformed the way we do almost everything. And yet, all too often, we resign kids to a use-only mode. Teaching students to create, rather than consume—to understand how technology works, not just how to use it—serves to strengthen a host of lifelong skills like logic, problem solving, creativity, and criti...
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    5 Steps To Protect Your Business From Cyber Crime

    Submitted by Beth Hill, TechSage Solutions A Seattle company was recently broken into and a stash of old laptops was stolen. Just a typical everyday crime by typical everyday thieves. These laptops weren’t even being used by anyone in the company. The crime turned out to be anything but ordinary when those same thieves (cyber-criminals) used data from the laptops to obtain information and ...
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