Tag Archives: Mobile Banking

Jefferson Bank offers Visa Check Card alerts

By North SA Chamber Editor
Posted on by Email to a Friend

Jefferson Bank_logoSan Antonio-based Jefferson Bank began offering Card Alerts to its banking customers in early February.

JB_photoWhen customers use a Jefferson Bank Visa® Check Card to make a purchase, they receive instant confirmation of the purchase, through text messages and/or email, allowing cardholders to monitor their spending and check legitimate activity, reducing fraud.  Jefferson Bank is the first community bank in San Antonio to partner with Visa to provide these instant card alerts to its customers.

“With so many transactions occurring, and with card fraud on the rise,we wanted to offer our customers peace of mind while they are shopping,” said Sarah Booker, Vice President and Card Services Officer, Jefferson Bank. “Other financial institutions have bank account alerts, or e-banking alerts, but none solely for the use of the debit check card, and Jefferson Bank is committed to providing its customers’ with this added safety and security measure.”

Cardholders receive alerts through text messages on their mobile phone or via e-mail on their tablet, computer or mobile phone. For added security, cardholders can choose to receive both text and e-mail. Information received includes purchase amount, merchant name and location (if available) and the last four digits of the Visa card used (see image).

Customers using the Jefferson Bank Visa Check Card also receive customized transaction alerts for purchases made online, over the phone or through the mail. Alerts will also be provided for cash withdrawals at an ATM (only for international ATM/PIN transactions) and if purchases are made outside the United States.

“We have received so many positive reactions and complimentary feedback from our customers who have taken advantage of this free service. We have had several cases of attempted fraud that have been blocked due to the Card Alerts service instantly notifying our customers,” Booker said.  “Overall, Jefferson Bank Card Alerts has been a valuable service for both our customers and us. It’s another way that we maintain the responsiveness and commitment of customer service because, after all, This is personal to us!”

For more information, visit www.jeffersonbank.com or contact the Card Services Department at 210-734-4311.

About Jefferson Bank
Family-owned and operated, Jefferson Bank was established in 1946 and is the third largest San Antonio-based bank. Its Mission Statement is earning long term relationships every day through integrity, responsiveness and commitment. The company is actively involved in the community. In 2012, Jefferson Bank employees volunteered 4,277 hours of their time to 110 local organizations and non-profit groups. For more information, visit www.jeffersonbank.com.

Generations Federal Credit Union launches deposit by mobile app service

By North SA Chamber Editor
Posted on by Email to a Friend

generations fcu logoGenerations Federal Credit Union has announced the official launch of Smart Deposit, an enhanced sServices feature that allows members to deposit checks into their personal accounts through the credit union’s mobile app.

“Technology such as Smart Deposit allows Generations to provide the personal service that we are known for and at the same time be competitive with even the largest national banks,” said Steve Schipull, president and CEO of Generations FCU. “Consumers need convenience and ease of service in their banking products and financial institutions must be able to meet those needs if they are to remain competitive and relevant.”

Smart-Deposit_ATMGenerations members can access Smart Deposit through the credit union’s mobile application which is available for Apple and Android-supported devices.  To make a deposit, members simply select the Smart Deposit feature in the main menu, take a picture of the front and back of the check, select the account where the funds will be deposited and click submit.

For the financial safety and security of members, check images are not stored on the mobile device.  Additionally, Generations utilizes some of the most advanced and stringent encryption technology currently available.

“The traditional bank lobby environment will never go away because members will always want that personal connection to their financial institution.  But as they go about their daily lives, the mobile channel is going to be a critical component and Generations will be there to meet those expectations every step of the way,” concluded Schipull.

About Generations Federal Credit Union
For nearly 75 years, Generations Federal Credit Union has been an advocate of financial growth and development within the community, offering award-winning financial education classes, as well as products and services that truly make a difference.  Generations strives to be a trusted advisor, offering personal attention that provides members with the financial skills they need to be successful.  Their tailored approach to banking enables them to deliver personalized service for both businesses and consumers.  For more information visit www.mygenfcu.org

Mobile check deposit capability latest in recent technology enhancements from SSFCU

By North SA Chamber Editor
Posted on by Email to a Friend

Security Services Federal Credit UnionSecurity Service Federal Credit Union (SSFCU) announced that members can now deposit checks using their smart phones through the latest update of SSFCU’s myBranch mobile banking app for Android and iOS smartphones.

Free to use, mobile check deposit was the top feature requested by members, according to Mike Chapman, executive vice president and chief operating officer. More than a hundred checks were deposited on the first day of its release. SSFCU’s mobile deposit feature is available to SSFCU members enrolled in myBranch online banking with the latest update of the mobile app.

Mobile deposit is the most recent addition to several enhancements recently rolled out by the credit union. Earlier this year, SSFCU introduced myBranch and myBranch mobile, a completely redesigned online banking platform.

About Security Service Federal Credit Union
Security Service Federal Credit Union offers competitive, affordable financial products and services designed to meet the needs of its members. Headquartered in San Antonio, Texas, Security Service is an industry-leading financial institution with $7 billion in assets and 70 locations in Texas, Colorado and Utah. The credit union is among the top 10 credit unions in the nation. Security Service strives to be America’s best credit union and provides the true benefits of credit union membership with financial services of the highest quality and value. Learn more at www.ssfcu.org or call 1-888-415-7878.

SSFCU Rolls Out New Online Banking Platform

By North SA Chamber Editor
Posted on by Email to a Friend

Security Services Federal Credit UnionAs the next step in the further evolution of its digital services portfolio, Security Service Federal Credit Union has unveiled myBranch, a completely redesigned online banking platform (formerly known as CompuBranch), to its nearly 190,000 online members. The inaugural release of the platform comes on the heels of  the launch of myBranch Mobile, the credit union’s mobile banking solution.

The overhaul, which has been in development for over a year , represents a distinct step-up with a new design, the ability to pay loans and transfer funds from other institutions, pre-filled deposit account applications and download options in the latest formats for common personal financial management software programs, like Quicken and Quick Books.

It’s a long step from 1996 when SSFCU leapt into the online arena with one of the first interactive banking websites that featured “handy little calculators” called wizbots, up-to-date rates and online loan applications.  “myBranch is our new digital banking convergence platform that will provide members with the same level of self-service no matter what device they choose to use,” says Mike Chapman, Security Service executive vice president and chief operating officer.

myBranch is designed to provide the best online banking experience for desktop and laptop users, while myBranch Mobile, available in iPhone, Android and mobile browser versions and accessible at m.ssfcu.org, aims at the users of  smartphones . The credit union plans to roll out additional myBranch functionality in the coming months.

ABOUT SSFCU
Security Service Federal Credit Union offers competitive, affordable financial products and services designed to meet the needs of its members. Security Service is an industry-leading financial institution with more than $7 billion in assets and 70 locations in Texas, Colorado and Utah. Headquartered in San Antonio, the credit union is among the top 10 credit unions in the nation and is the largest in San Antonio. Security Service strives to be America’s best credit union and provides the true benefits of credit union membership with financial services of the highest quality and value. Learn more at www.ssfcu.org or call 1-888-415-7878.