Chairman’s Reflection on 2013

Rollins_Brad-Chairman lgAs the 2013 Chairman of the Board, I want to extend my appreciation to the North San Antonio Chamber and Lead SA Board of Directors, our volunteers, members and Chamber staff for your support, involvement and accomplishments this year.

Over the last year, our volunteers and staff collaborated to: increase visibility and promote commerce among our members; deliver best in class leadership and professional development programs; recognize outstanding business leaders; and hear your voice on important issues affecting San Antonio.

Promoting Your Business, Promoting Commerce
At the beginning of 2013, I called upon our member businesses to Buy Local – Buy North Chamber – and commit to doing business with a fellow member. To support that effort, the North Chamber has implemented a number of strategies to help you get noticed.

Through the Chamber’s website and social platforms, members had the opportunity to increase their online presence and improve their visibility among fellow members and the community. We now offer improved web services like: enhanced online directory listings, special offers, and the inclusion of links to member social profiles. Additionally, chamber staff received and posted nearly 4,500 member news items across our social platforms and blog – creating thousands of impressions for our member businesses.

And, we launched yet another tool to help you operate your business. Our new Job Bank went live in October, and has already seen an abundance of listings and activity. The Job Bank is a free community resource and no cost to members to post job opportunities.

I’m proud to announce special recognition the North Chamber received at the Texas Chamber of Commerce Executives conference this past summer. Two Chamber staff members earned 20-year Tenure Awards – congratulations to Chris Bugg and Marilyn White for their many years of dedication to our membership and the community. Additionally, the North SA Chamber website, marketing and social media programs were recognized with Media Excellence awards.

Leadership & Professional Development
The North Chamber worked diligently to engage our emerging leaders and millennial workforce through a number of programs – primarily, Leadership Lab. The number one priority for area businesses is an educated and prepared workforce. Our nine-month leadership academy, Leadership Lab, is the centerpiece of our effort to respond to that need.

This year, the program surpassed 2012’s record-breaking class registration with 79 Lab participants – the largest graduating class to date. Lab participants heard from many local thought leaders and explored topics including self-awareness and leadership style, ethics, high-performance, communication, negotiation and change, community and leadership in action.

As we all operate in the digital age, the North SA Chamber is committed to educating business and bringing our members into the world of social media. Through our quarterly How 2 Series and our newest program – Social U, we are helping businesses replace concerns about social media with information to undertake and implement interactive marketing techniques.

Finally, the North Chamber has distinguished our programming with events designed to meet the specialized needs of financial, technology, construction and facilities professionals and our community’s women leaders. You supported and attended several educational events including CFO and CIO Breakfasts, Business Technology Series, the CIO Panel, On the Horizon, SustainAbility Seminars and the Enterprising Women’s Conference.

Honoring Leadership
We know that people make the difference in our companies and our community. And the North Chamber is dedicated to honoring the individuals who are innovating, contributing to our community, achieving in business and leaving a legacy from their life’s work.

In 2013 we honored pediatrician Dr. Dianna Burns-Banks as the Small Business Leader of the Year and CPS Energy for their Small Business Advocacy. Lead SA saluted USAA CEO Maj. Gen. Joe Robles, USA Ret. for his transformative leadership and commitment to education with the Governor Dolph Briscoe Excellence Award. We recognized Conceptual MindWorks CEO Elaine Mendoza with the ATHENA Leadership Award, SeeKing HR’s Jennifer Swisher with the ATHENA Young Professional Leadership Award, Susan G. Komen San Antonio with the ATHENA Organizational Leadership Award, as well as acknowledged many others for their achievements in small business, personal and organizational leadership.

Amplifying Your Voice
Finally, our voice is never stronger than when we speak as one on the issues that affect our businesses and quality of life. Last year, our members had a number of opportunities to be heard before their elected officials at every level.

Members met with U.S. Congressman Lamar Smith at the Spring Chairman’s Council breakfast, and Senator Ted Cruz hosted a small business roundtable at our Chamber headquarters. County Judge Nelson Wolff and Mayor Julián Castro each addressed our members – and guests even got a surprise performance from Indy rock band, Girl in a Coma, as Judge Wolff promoted Bexar County as an ideal venue for an outdoor music festival.

The North Chamber Government Affairs Council partnered with a number of like-minded organizations and chambers to advance a legislative agenda focused on: creating a sustainable, long-term source of revenue for transportation infrastructure funding; restoring funding for public education and tuition revenue bonds for public universities; and diversification of water resources. Locally, the board of directors endorsed: 1) a local supplier ordinance that allows the City of San Antonio to give preference to businesses located in the city; and 2) Texas Constitutional Amendment No. 3 to eliminate the tax levy on aircraft and other manufacturing inventory, and No. 6 implementing the State Water Implementation Revenue Fund.

Furthermore, we partnered with the San Antonio Hispanic Chamber to present the Mid-Year Economic Report to our members, and conduct a City Council Meet & Greet with both of our Chamber boards in attendance. My special thanks to North SA Chamber President & CEO Duane Wilson and Hispanic Chamber President Ramiro Cavasos. I’m appreciative of their continued efforts to do the good work of Chambers – promoting economic development and prosperity for our business community.

Keeping Bexar County Strong
As I exit my post as Chairman of the Board, I want to extend to you my sincere thanks for the honor of serving this organization and each of your businesses. We’ve had an incredible year, and I’m grateful to each of you for your membership, involvement and patronage. Our volunteer work is supported by the day-to-day and hands on efforts of the North Chamber staff and the leadership of Duane Wilson. I want to offer special thanks to them for their commitment to our member businesses and the community.

Finally, please join me in welcoming our 2014 board chair, Annie Turner of Wells Fargo. I call on you to continue to support her and the North San Antonio Chamber of Commerce in all that we endeavor in the New Year. We’re humbled that you have chosen us as your Chamber and we’re here to be a resource to you. Thank you for all you to do keep San Antonio and Bexar County strong.

Chairman’s Vision for 2013

OLYMPUS DIGITAL CAMERABrad Rollins
Dahill, President
2013 North Chamber Chairman of the Board

An Ohio native, Brad Rollins relocated to San Antonio in 1999 and has embraced the community, serving professional and charitable organizations including the North San Antonio Chamber of Commerce, MS Society and many environmental and military causes. While encouraging community involvement throughout his organization, Brad is president of Dahill – one of Texas’ largest office technology providers, and in 2013, he will preside over the North Chamber and Lead SA board of directors serving nearly 1,400 member businesses across Bexar County. Guiding 500 employees in 16 offices in eight Texas cities and New Mexico, Brad fosters a creative environment that empowers employees to share ideas, identify solutions and lead. He says, “I am at home at the North Chamber where I feel that same sense of collaboration and the entrepreneurial spirit.”

A North Chamber member since 2001, Dahill recognized early on the value of the chamber environment and the opportunities it provides members to get involved and build relationships while working together for the good of the business community. “This chamber is much more personal,” says Brad, “We’re really a big chamber with a small town feel to it. When you take the time to be a part of it you can use chamber programs and benefits to build your business.”

In 2013, Brad will lead the North Chamber to concentrate on: encouraging members to do business with each other; emphasizing member benefits and social media; delivering leadership and professional development; and offering topical, timely and quality programs.

Buy Local. Buy North Chamber.
Passionate about bringing members together to do business with one another, Brad says his primary goal for 2013 is to promote a dynamic chamber of commerce. Brad envisions a localized economic recovery generated by and for North Chamber members. Plainly, says Brad, “Each of our member businesses needs to purchase to operate. If each of us commits to review our supplier lists, identify chamber members who meet those needs, and then buy and sell products and services with each other – that could have quite an impact on each of our businesses.”

Looking to capitalize on the North Chamber’s recent entrance into social media, Brad wants to enlist the social network to play a big role in a member-to-member commerce initiative. “Our members are increasingly interested in learning how to market their business with social media. In the New Year, the North Chamber will meet that need with informative instructional series and a ‘buy local, buy from North Chamber members’ initiative,” details Brad.

For a grassroots effort to work, Brad says North Chamber members have to get online, get engaged and use the tools the chamber has provided. “Make 2013 the year you commit to marketing your business through the North Chamber. Enlist your marketing folks to examine the online Marketing Toolkit, and find everything you need to access benefits like online directory search, social media engagement, offering member specials and promoting your business via North Chamber media.”

Leadership & Professional Development
Recognizing that many small to mid-size businesses don’t have access to internal professional development, Brad is dedicated to offering information, training and leadership development that provides professionals the skills they need to move to the next level. “Our business community wants a readied workforce and people who are prepared to lead. The North Chamber delivers a number of programs that do just that.”

Brad says Leadership Lab, the North Chamber’s nine-month leadership cultivation series, is the centerpiece of that effort. “I’ve observed people go through the program, and right away I could see a difference in how our employees perceive themselves. You can’t underestimate the value of feedback from people outside of your organization,” he adds.

Additionally, Brad is a proponent of the Small Business How 2, Sustainability and CFO Breakfast Series. “These programs not only offer small businesses specialized information, but also contribute to businesses’ operations and bottom line when instruction is applied,” he says.

Keeping Bexar County Strong
The North Chamber’s mission is to strengthen San Antonio through the delivery of advocacy, networking, recognition, leadership and professional development programs. “Overall, the North Chamber is committed to ensuring that we offer the most impactful programs,” says Brad. “So the North Chamber remains committed to monitoring government affairs and public policy issues that affect our members, connecting people to people, honoring our community’s leaders and bringing businesses the tools they need to advance,” he adds.

Finally, as a steward of the North Chamber, Brad has assembled a team of seasoned business leaders to guide the North Chamber in 2013. “As we embark on this New Year, I want to thank Larry Anthis and his board for the incredible, active and hands-on leadership in 2012, and I proudly assume the privilege of chairing this great organization,” says Brad. “I invite each of our members to embrace the concept of commerce among us, find an area of interest in the chamber and be a part of it. I want to thank each of our members for all of your support, attendance and volunteerism – and for all that you do to keep San Antonio and Bexar County strong.”