Three Promoted Within Member Contact Center Operations at Security Service Federal Credit Union

Security Services Federal Credit UnionSecurity Service Federal Credit Union (SSFCU) announced today that Donna McKernan, Gina Drake and Walter MaCal have all been promoted to assistant vice presidents within the credit union’s award-winning Member Call Center (MCC).

DonnaMcKernanMcKernan, who has been with the credit union since 1992, started her career as a member information specialist. In her new position, she will be responsible for electronic banking, training, workforce management and remote deposit account openings. She attended the University of Incarnate Word and has served as a mentor for students at Business Careers High School. She is active in the SSFCU Volunteer Corps team.

GinaDrakeDrake joined SSFCU in 2005 as a manager. She holds a bachelor of business administration with an emphasis in management from Texas State University and is a member of the Professional Teleservice Management Association (PTMA). She will be responsible for managing daily operations, analyzing call center performance and managing call center support for credit union members across multiple locations.

WalterMacalMaCal worked at SSFCU for seven years before rejoining the team in 2003. A member of the PTMA, he will be responsible for managing daily operations and overseeing the consistent support of credit union members, acting on behalf of multiple regional call centers and remote agents. He is currently pursuing a bachelor of arts at the University of Incarnate Word.

Security Service Federal Credit Union offers competitive, affordable financial products and services designed to meet the needs of its members. Security Service is an industry-leading financial institution with more than $6.9 billion in assets and more than 900,000 members in Texas, Colorado, Utah and around the world. Headquartered in San Antonio, the credit union is among the top 10 credit unions in the nation and is the largest in San Antonio. Security Service strives to be America’s best credit union and provides the true benefits of credit union membership with financial services of the highest quality and value. Learn more at or call 1-888-415-7878.