USA Cares and Security Service Federal Credit Union team up to train credit union employees to better serve military members

By North SA Chamber Editor
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Security Service Federal Credit Union (SSFCU) has teamed up with USA Cares to better equip credit union employees to work effectively with military borrowers.

This month, SSFCU began rolling out the USA Cares Military Family Housing Education Program to employees in Fort Carson, CO, with plans to provide the training in all branches that serve a military population.

The goal is “to put greater numbers of military families into affordable homes through knowledgeable professionals who understand the unique circumstancesbrought about by military service,” according Bill Nelson, USA Cares executive director.

MFHEP teaches how the military functions and the impact it has on military familydaily life. It helps make sense of the military language, rank and pay system, outlining what happens when a service member is injured and explaining how his or her pay will continue during hospitalization and treatment. The goal is to help borrowers and lenders as they work together to make affordable and sustainable financial decisions.

“The material presented through USA Cares is important and helpful, providing greater depth of understanding as it relates to an important segment of ourmember base – military families,” said Rick Weber, senior vice president of member service in the Mountain Region for Security Service Federal Credit Union. “We are 100 percent committed to doing our very best serving those who serve our country.”

Once an employee completes the course, he is qualified as a Certified Housing Professional through USA Cares, indicating adherence to specific standards of practice that ensure quality service to military borrowers.

About USA Cares
USA Cares is a nonprofit 501(c)3 organization that helps post 9/11 military families bear the burdens of service with financial and advocacy support. Its mission: To help with basic needs during financial crisis, to assist combatinjured Veterans and their families and to prevent private military home foreclosures and evictions. In seven years, USA Cares has received over 21,000 requests and responded with more than $7 million in grants. Military families anywhere in America can apply for assistance through the USA Cares web site, http://www.usacares.org/ or by calling 1-800-773-0387. For more information on USA Cares contact John Revell, jrevell@usacares.org or call (270) 352-5451 x101. For more information on the MFHE Course go to the USA Cares website or email Beverly.frase@usacares.org.

About Security Service Federal Credit Union
Security Service Federal Credit Union offers competitive, affordable financial products and services designed to meet the needs of its members. Security Service is an industry-leading financial institution withmore than $6.7 billion in assets and more than 900,000 members in Texas, Colorado, Utah and around the world. Headquartered in San Antonio, the credit union is among the top 10 credit unions in the nation and is the largest in San Antonio. Security Service strives to be America’s best credit union and provides the true benefits of credit union membership with financial services of the highest quality and value. Learn more at www.ssfcu.org or call 1-888-415-7878.