Spring is a time for new beginnings—and Capital Group is looking for individuals who are interested in a new beginning to their career. Our client services team will hire several hundred associates this year to answer phone calls from financial advisors and individual investors.
“This isn’t your typical customer service role,” explains Erika Ivanyi, Co-General Manager of Capital’s San Antonio office. “Our team receives significant training to be able to address the wide range of questions they’ll receive. Prior investment industry experience isn’t required. We’re looking for individuals with a 2- or 4-year degree and those with great problem solving skills from any industry.”
Client Services Representatives take calls on a variety of issues. Here are some of the ways they provide assistance:
- Helping a financial advisor set up a new client account, or change an account following the birth of a child or death of a family member
- Walking a parent through the steps to redeem funds from a college savings account to pay tuition
- Answering an investor’s question related to taxes and government forms
- Showing a financial advisor or an investor the many features available on our websites
The investment management industry is changing rapidly. Capital Group offers ongoing training to help associates stay abreast of the newest policies, procedures and regulations related to our industry.
“It’s pretty satisfying at the end of the day to know that we’ve helped millions of Americans save for retirement, buy homes or put their children through college,” says Erika. “And we know that the quality service they receive plays an important part in the fact that our investors stay with us for the long term.”
Capital Group employs 7,000 associates in 23 offices and manages more than $1 trillion in assets for clients around the world. We value strong communication skills and an underlying desire to explore, learn and grow. We’re looking for intelligent individuals with unquestionable integrity and dedication.
A great environment in which to work
“We take our business very seriously, but we also have a lot of fun,” says David Hiles, Senior Manager of Office Services for the site. “We put a lot of effort into creating a work environment in which people can achieve their best work and be comfortable doing so. That means incorporating new technology, ergonomic office design and great amenities.”
Some of the amenities at the Westover Hills campus include an on-site café, on-site fitness center, and indoor and outdoor spaces where associates can relax. The local activities council arranges events for associates including an annual Cowboy Breakfast and celebrations for March Madness, Fiesta, Earth Day, Halloween and more. The company also participates in many volunteer projects around the community.
To learn more about the job opportunities at our San Antonio location, visit thecapitalgroup.com/careers.