Phyllis Gallay
BD
2017 Chairman of the Board

An east coast native, Phyllis Gallay relocated from New York to San Antonio over 16 years ago to manage JP Morgan-Chase Bank’s credit card center in Westover Hills. After working in the banking industry for 21 years, Phyllis joined Accenture as a Senior Executive, responsible for leading their Business Process Outsourcing Service Delivery Operation. Phyllis has embraced San Antonio as her home, serving the community through many different avenues and lending a special focus to pre-collegiate education, diversity & inclusion leadership development. She has been a board member for the March of Dimes, Junior Achievement, In Loving Memory, Any Baby Can and Arts San Antonio. She has served as a Trustee for San Antonio United Way for 15 years and currently serves on the Board of Governors for the Cancer Research Therapy Centers.

In her current role as a Director at Becton, Dickinson & Co. – a prominent medical technology company (known as BD) – Phyllis is responsible for leading and managing their North American Shared Service Center. At an operational level she and her team focus on people, process & technology to achieve service excellence. However Phyllis will tell you it is the “people” aspect of her role that motivates her and has shaped her leadership style. “When I talk about people, I reference the ‘3 C’s’ with our associates – customers, colleagues and community – as reminder of how, who and why we serve. We sometimes forget it is the little things we do that can make a positive difference – empowering every level in the organization to play a leadership role,” says Phylllis. In 2017, Phyllis plans to utilize the same principle as she serves as the North SA Chamber’s Chairman of the Board.