Can checks be picked up?
It is City of San Antonio policy to mail all outgoing checks to vendors. However under certain circumstances, special arrangements for payment pick-up at the Accounts Payable counter of the Finance Department may be arranged through the vendor exception process. For more information, please contact Accounts Payable at 210-207-2064 (select prompt #2).

How can I check the status of my payment?
Please contact Accounts Payable at 210-207-2064 (select prompt #1) to assist with the status of your payment. Please have your purchase order number, invoice number, and invoice dollar amount available when you call.

How can I get information about receiving my payment via Automated Clearing House (ACH) direct deposit?
Please contact Accounts Payable at 210-207-2064 (select prompt #2) and you will be directed to the appropriate Accounts Payable Specialist. The eligibility of vendors for ACH payment is based on an evaluation of historical activity that includes but is not limited to more than four payments per year for a total annual amount that exceeds $250,000.

For more Finance related frequently asked questions, please visit http://sanantonio.gov/Finance/about/faq.aspx

To submit a specific question, please contact http://sanantonio.gov/Finance/about/contactandfeedback.aspx