As part of Security Service Federal Credit Union’s (SSFCU) ongoing efforts to enhance the member experience, SSFCU today announced the launch of its redesigned CallPlus system. As part of a long-term strategy to expand self-service capabilities, the added features are now available to all members.
The new CallPlus includes voice recognition in both English and Spanish, access to credit card transaction history, access to proof of insurance inquiry line and an option for online and mobile banking support. These are additions to SSFCU’s automated telephone system that already offers the ability to check balances; verify cleared checks, deposits and withdrawals; get current loan and dividend rate information; transfer between accounts and other convenient transactions.
“This new level of 24/7 service to our members offers more choices, a better experience and secure access to personal banking information,” says Jim Laffoon, president of Security Service Federal Credit Union.
Chris Allen, senior vice president for SSFCU’s award-winning Member Contact Center, oversaw the development and rollout of the improved system. “The hard work put into testing and fine-tuning the application has resulted in a top-notch service channel that is easier to navigate,” he said. “With this system, callers have more options, faster service and decreased call wait times. And if members need it, they can always navigate straight to our live contact center where they can speak one-on-one with a member service representative.”
To access CallPlus, members can dial 1-800-52-SSFCU (77328).
About Security Service Federal Credit Union
Security Service Federal Credit Union offers competitive, affordable financial products and services designed to meet the needs of its members. Headquartered in San Antonio, Texas, Security Service is an industry-leading financial institution with $7.5 billion in assets and 70 locations in Texas, Colorado and Utah. The credit union is among the top 10 credit unions in the nation. Security Service strives to be America’s best credit union and provides the true benefits of credit union membership with financial services of the highest quality and value. Learn more at www.ssfcu.org or call 1-888-415-7878.